Last Updated: July 23, 2025
This Refund Policy outlines the terms under which refunds may be considered for services provided by High ROAS Videos ("us", "we", or "our") through our website www.highroasvideos.com (the "Service").
Please note that this policy applies to our services, which are distinct from physical products. Our services involve the allocation of time, expertise, and resources, and are customized to each client's specific needs.
Due to the nature of our specialized video ad creative services, which involve the investment of time, intellectual property, and custom creative development, fees for services rendered are generally non-refundable.
Our commitment is to deliver high-quality, performance-driven creative assets as outlined in your specific Service Agreement. We work closely with our clients through defined project milestones and revision rounds to ensure satisfaction.
All specific terms regarding fees, payment schedules, project termination, and any potential refund or credit scenarios are exhaustively detailed in the Service Agreement executed between High ROAS Videos and the Client for each specific project.
This Refund Policy on our website serves as a general overview. In the event of any conflict between this Refund Policy and a signed Service Agreement, the terms of the signed Service Agreement shall prevail.
While your Service Agreement provides full details, typically:
Initial Payments/Deposits: Any initial project payments or deposits made upon signing the Service Agreement are generally non-refundable once work on the project has commenced, as they cover initial strategy, resource allocation, and project setup costs.
Work Performed: No refunds will be issued for services that have already been performed or for deliverables that have been approved and provided to the Client.
Early Termination: If a project is terminated early by either party, the terms outlined in the "Termination" clause of your Service Agreement will apply. This typically includes payment for all services rendered up to the date of termination, and may involve a termination fee or forfeiture of pre-paid amounts for uncompleted work, depending on the stage of the project.
Performance Guarantees: As stated in our Terms of Service and Service Agreement, High ROAS Videos does not guarantee specific Return On Ad Spend (ROAS) figures, conversion rates, or other advertising performance metrics. Our services are designed to maximize the potential of creative assets to contribute to ROAS, but actual campaign results are influenced by numerous factors beyond our control.
If you have any concerns regarding the services provided, we encourage you to communicate with us promptly. We are committed to client satisfaction and will endeavor to address any issues in accordance with the terms of your Service Agreement.
We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page. You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.
If you have any questions about this Refund Policy or your Service Agreement, please contact us:
By email: info@highroasvideos.com